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We believe we offer the best balance supply package on the web. If you find a better deal elsewhere we will endeavour to match the price and install, onsite, the balance free of charge.
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|Terms And Conditions|
|About Us BalanceWarehouse are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
European Instruments Shotover Kilns, Old Road Headington Oxford OX3 8ST United Kingdom
Phone: 01865 750375
Fax: 01865 769985
Email: sales [at] balancewarehouse [dot] co [dot] uk
Our VAT Registration Number 209309670
Company Registration Number 1196641
"Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
"Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
"Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
"Goods" means the articles that the Buyer agrees to buy from the Seller;
"Seller" means European Instruments of Shotover Kilns, Old Road, Headington, Oxford. OX3 8ST that owns and operates BalanceWarehouse.co.uk
"Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
"Website" means BalanceWarehouse.co.uk
Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
Any complaints should be addressed to the Seller's address stated above..
|Making A Purchase All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.|
When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described below :
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.
We accept credit card payment. We currently only accept orders for delivery in mainland UK through this web site. If you wish to have goods delivered outside of the mainland U.K please contact us before making a purchase
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
In the case of consumer sales, payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.
In the case of other sales, payment of the price plus VAT and delivery charges shall be due within 30 days of the date of receipt of the invoice supplied by the Seller.
Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 3% above the base rate of the Bank of England from time to time in force.
|Shipping And Handling Orders over £100 (excluding VAT) will be delivered carrige free to mainland U.K|
|Delivery Schedule We deliver your order right away. Goods in stock will be normally delivered within 3 working days of receiving the order. Goods out of stock will be normally delivered within 3 weeks of receiving the order. |
Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
|Back Orders If your item is not in stock, we will back order for you.|
Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
|Tax Charges For orders made from the UK the current rate of VAT is added.|
|Credit Card Security When the order is placed at our website, credit card numbers are collected by our nominated payment service provider through their secure pages.|
|Guarantee All products are supplied with a minimum of a 12 month Return to Base part and labour warranty. An onsite warranty service is provided for products over a value of £800 (excluding VAT), this is subject to the geographical limitations set out in these terms and conditions.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01865 750375 (International +44 01865 750375) or fax us on 01865 769985 or write to us at European Instruments Shotover Kilns, Old Road Headington Oxford OX3 8ST United Kingdom|
European Instruments Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
European Instruments Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 03 Sep 2012
What we collect
We may collect the following information:
- Contact information including email address
- Job and/or position related information
- Equipment information including but not limited to application, quantity and condition
- Company information
- Demographic information such as postcode
- Other information relevant to customer surveys and/or offers
- Past communications with a customer may also be maintained, but only for the purpose relevant to supplying our goods or services.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional messages, about products / services, special offers or other information which we think you may find interesting. These will be sent either by email, fax, post or by telephone call.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- We may pass your details to selected third parties in order to fulfil the requirements of an order you have placed with us or provide technical information on a product we are proposing to sell you. We hold no liability or responsibility for how this information is stored by these third parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We may use third party analytical services to analyse website traffic information. We do this in order to asses weather the content of the website is suited to the needs of the user and to improve the website. The information collected includes but is not limited to:
- Your geographical location including country and city
- The traffic source
- What page you have viewed
- Internal site search terms
- Content viewed
- IP Address
- Date and time of visit
- Duration of visit
- Number of visits
- If you have looked at the site before
- Browser used
- ISP details
- Computer system information
We hold no responsibility or liability for how this information is used and stored by third parties.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
If you dont wish to receive information on promotions, service and sales offers then please notify us by writing to European Instruments Ltd, Shotover Kilns, Old Road, Headington, Oxford, England, OX3 8ST or emailing us at email@example.com.
We will not sell / lease give your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SAR, European Instruments Ltd, Shotover Kilns, Old Road, Headington, Oxford, England, OX3 8ST
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information that is found to be incorrect.
|Returns Policy The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by fax (01865 769985) or in writing within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.|
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must clearly show the order number obtained from the Seller on the package.
RIGHTS OF SELLER
The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
The Seller reserves the right to withdraw any goods from the Website at any time.
The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.
A warranty period of one year (return to base) exists for all new products, other than consumables.
An onsite warranty is included with products over a value of £800 (excluding VAT), subject to geographical limitations detailed below.
Tampering by unauthorised personnel will invalidate the warranty.
Any alterations to the Product and any repairs made by inappropriately qualified engineers may create dangers and defects beyond the control of the seller.
The Customer shall not reject the Goods unless the seller has failed to repair and reinstate the Goods within a reasonable time period acceptable to the customer.
The warranty period only applies to the original purchaser from the seller
The warranty period is only valid where the product is used for applications for which it was designed.
Failures due to external influences are excluded from this warranty.
We try our best to match any price offered, but do not guarantee we will be able to do so.
Proof in the form a written quote may be requested to validate the price match
Free installationis subject to geographical limitations below
Free installation offer will apply to goods with a value of £800 excluding VAT and over.
The onsite warranty and installation service is only available for goods supplied and used in the mainland U.K. The onsite warranty and installation service is not available for post codes KW, IV, BT and TR.
LIMITATION OF LIABILITY
Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
CHANGES TO TERMS AND CONDITIONS
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
WEBSITE TERMS AND CONDITIONS
The term 'European Instruments Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Shotover Kilns, Old Road, Headington, Oxford, England, OX3 8ST. Our company registration number is 1190641 and place of registration is as above. The term 'you' refers to the user or viewer of our website. If you are employed or contracted to a company, agent, governing body or any other organisation then you are agreeing to these terms and conditions on behalf of that employer.
· The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by European Instruments Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability, with respect to the website or the information, products, services, or related graphics contained on the website, for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of European Instruments Ltd We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, European Instruments Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of European Instruments Ltd - ©European Instruments Ltd 2012. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
· You may print or download to a local hard disk extracts for your personal and non-commercial use only
· You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
· We have granted you permission to do so. This must be obtained in writing.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
|ü||Free Delivery on Orders Over £100|
Onsite Installation service
Through our parent company European Instruments we can offer Calibration (including UKAS) and Maintenance services for
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